Ordering & Payment

You can place an order if you are an adult aged 18 or over. The ordering process consists of following steps:

• You add the products you want to purchase to your basket;
• You choose your delivery method;
• You enter the delivery address;
• You enter your billing address together with the payment information;
• You will be asked to accept the Terms and Conditions;
• Before you submit your order, you will be given the opportunity to review your selection, check the total price of your order including the shipping charges.

After submitting your order we will send you an e-mail confirming receipt of your order. At that time we reserve the corresponding amount on your credit card, and we debit your card when we ship the goods.
If you pay by credit card, you will receive an e-mail containing your payment status.
As soon as the goods are shipped, you will receive a notification (the "Shipping Notification E-mail"). All orders are subject to availability of the products at the time of dispatch.
We reserve the right to cancel your order for any reason.

We accept the following payment methods:

• MasterCard
• Visa
• American Express
• PayPal

There's also the option to checkout with PayPal Express. It's a fast and secure way to bypass guest checkout and purchase our products online. PayPal has all of your details saved, so all it takes is an email address and password to safely complete your online purchase. PayPal Express payment cannot be used in combination with Collection from Store and Collection from UPS Access Point.

In order to meet our commitment to you to ship your order as quickly as possible, we cannot cancel or change an order once it has been placed. If you decide you no longer want your order, please contact customer service to cancel your order. Once the request is placed there is no guarantee that we can stop your order from shipping. If we are able to stop shipment you will see the cancellation reflected on Your Account in Order History.

If we are not able to stop delivery please refuse delivery upon its arrival. We will issue you a refund of the purchase price once the product is returned to our fulfillment center.

Please see Return and Exchange Policy for more details.

A voucher code gives you a pre-specified discount when you buy products from our website.

Follow these steps to redeem your voucher:

1. Pick a product from our website. Please be aware that not all products will be eligible for discounts.
2. Go to your shopping cart by clicking CART at the top right of the screen.
3. Below the shipping method fields you will find the text “Enter promo code”. Click on this.
4. A small box will appear where you can fill in your code. After adding your code, click “Apply”. Your discount will have been applied.

Discount vouchers: things to keep in mind:

• They are only valid for a limited time period. Orders must be placed before 23:59 on the closing date.
• They cannot be applied after you have placed an order.
• In most cases, they cannot be combined with other promotions, offers or discounts.
• No cash alternative is available.

Discount vouchers normally offer a fixed reduction in price (i.e. a percentage or monetary amount off). Please check that your code has not expired and that you have entered it correctly.

If you are sure your voucher is valid for your order and the discount is still incorrect, please contact us mentioning clearly the voucher code you are using.

Some discount vouchers can only be used on a specific selection of our products.

You will not be able to use the voucher if you see a message stating that the discount voucher has either expired or is not recognised.

If the code is not recognised, please follow these steps:

Make sure that you are using the voucher correctly by checking that the voucher applies to all the items in your cart – not all items are eligible for discounts. Check that you are using an online gift certificate. If you are trying to enter a retail gift certificate (to be used in stores) this cannot be used on online orders.

If none of these issues apply, check that you have entered the voucher code exactly as it appears. It is easy to make mistakes if you enter the code manually, therefore we advise to copy and paste wherever possible.

Some common mistakes include:

• Not checking spacing, character errors and/or spelling mistakes.
• Not checking uppercase or lowercase. The certificate code field is case sensitive. Check that your ‘Caps Lock’ button is not on and only use uppercase or lowercase where stated.
• Mixing up numbers 0/1 and letters O/I.

If you are sure your discount voucher is valid for your order but still does not appear to work, please contact us clearly mentioning your code.